Going the Extra Mile in Customer Service – Easy Soft Legal Software
In this competitive software market, going the extra mile matters to everyone.
That’s why we at Easy Soft endeavor to provide affordable, all-inclusive solutions for our subscribers. All of our software programs come with the following extras:
1. Software Setup. So: you can do your own installations. That’s great! What about the rest of your timekeepers? Hiring an IT support person every time you add a team member or lawyer can get both time-consuming-and expensive.
We walk you through it—over the phone. In fact, if you call Easy Soft anytime during business hours, you’ll never get a answering machine. You’ll always get a real person: someone in our NJ office who knows the product and can direct you to the ideal place for your needs.
2. Software Training. Now, the software is installed. Okay. No matter how “technical” you are, it’s nice to be trained in it—at least the first time around. That’s why we’re thrilled to offer live webinars, pre-recorded webinars (available around the clock), and custom training (available during business hours). All provide a guided tour to the bells and whistles of your new programs, including the shortcuts and other details that you didn’t know existed—and can leverage your practice in one fell swoop.
3. Regulatory Updates . For lawyers, this is beyond crucial. What would be the point if our software put you out of compliance—or missed a crucial form, requirement, or other step in a constantly cycling legal landscape?
Our entire software collection is developed by lawyers—for lawyers. So in every one of our states, we scan the regulatory landscape for changes. We even read case law!
4. Technology Upgrades . Then there are technology upgrades—which keep our software streamlined, powerful, and productive. This month sees a new version of our popular Easy HUD software, a new version of Divorce Financials, and increased usership for our new family law mobile application.
All of the above are free to all our annual subscribers-for at least one year. If that’s not going the extra mile, we’re not sure what is.
To learn more about our technology solutions for law firms, call 800-905-7638. We promise you’ll get a real person on the line who can answer all of your questions.