Law offices have gone from traditional and often small solitary offices with manual processes to high-tech law firms that use technology and automation to streamline the processes of every department. One of those processes that is now high-tech is utilizing legal billing software.
Using Legal Billing Software
Legal billing software allows for everyone involved in a client’s account to accurately document what they have done and the time associated with each task. This way nothing is overlooked. Additionally, if the client has any billing questions, everything is accurately documented, which will make a client feel confident their legal issue is being worked on and paid attention to professionally. By a law firm being more organized through the use of legal billing software, payments can be processed more efficiently and the law office can continue to provide quality legal services for their clients.
Just as important as developing an automated billing process through the use of legal billing software, is ensuring the system is user friendly. If the legal billing software is not intuitive, employees will become frustrated, may try to avoid using the system and ultimately, productivity will suffer and proper documentation of work done for a client will not be available if billing questions arise. When the legal billing software is easy to use, chances are greatly increased that the system will be utilized frustration-free by employees and information will be entered accurately without issue or complaints.
Equally important as ease of use, legal billing software must be able to be used concurrently. Productivity of employees will definitely drop off if they are “waiting their turn” to enter information into the legal billing software. When legal billing software can be used by multiple employees simultaneously, the employees can enter their billing information throughout the day and avoid a backlog at the end of the day or week.
Support of Legal Billing Software
Once a law office is using legal billing software, it must be maintained properly. Nowadays, many larger law offices have technology specialists onsite. If not, they need something that is easy to maintain or if they need help, support must be easy to reach so issues can be resolved quickly. By using a legal billing software from a reputable company, support issues can be avoided, thus keeping efficiency high.